Case study · Papua New Guinea

ANGAU Memorial Provincial Hospital configures patient identification at the point of entry on Moana.

Implementation: mapped and configured

The Emergency Department and Registration were the first clinical areas mapped at ANGAU Memorial Provincial Hospital in Lae. Identification, triage and registration at the point of entry are now configured in Moana, so that every later record begins with the right patient. Go live is expected in the coming weeks.

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Moana team with Emergency Department and Registration staff at ANGAU Memorial Provincial Hospital — Emergency Department and Registration

CountryPapua New Guinea
SiteANGAU Memorial Provincial Hospital, Lae, Morobe
DepartmentsEmergency Department and Registration
StatusImplementation
StageMapped and configured; go live expected in the coming weeks

Organisation profile

The regional referral hospital for the Momase Region.

ANGAU Memorial Provincial Hospital in Lae is a Level 5 facility. It is the district hospital for Lae, the provincial hospital for Morobe Province and the regional referral hospital for the Momase Region, which covers Morobe, Madang, East Sepik and Sandaun and a catchment of about 2.8 million people.

Moana Digital Health works with the hospital in partnership with the Morobe Provincial Health Authority (MoPHA). Every department at ANGAU has been mapped with its Officer in Charge and team and is now configured in Moana, with go live expected in the coming weeks. The full engagement is described in the ANGAU Memorial Provincial Hospital case study.

The Emergency Department and Registration

Patients from four provinces reach ANGAU through a small number of entry points, chiefly the Emergency Department and Registration. Dr Sadi, Emergency Physician, is Officer in Charge of the Emergency Department.

The challenge

Identification at the door determines every later record.

Identification, triage and registration at the point of entry determine the quality of every record that follows. A patient registered twice, or matched to the wrong record, carries that error into every department they attend.

For a regional referral hospital, patients also arrive from and move between other facilities. The requirement was reliable identification across inpatient and outpatient care, with referral pathways and patient movement recorded from first presentation.

The approach

The first clinical areas mapped, on the hospital’s own instruments.

The Emergency Department and Registration were mapped first, with clinical and records staff, using the hospital’s existing triage and registration instruments. They were then configured in Moana with the same staff.

The department note on the Emergency Department and Registration at ANGAU describes the work in more detail.

Scope configured

Identification, triage and referral from first presentation.

The points of entry are configured for:

Triage and registration on the hospital’s existing instruments
Referral pathways into the hospital and patient movement between facilities
Patient identification across inpatient and outpatient care through master patient index matching
Duplicate detection, validation and audit
Bed and ward visibility across the hospital
Role based access to patient records
Integration pathways for clinical equipment using HL7 FHIR R4 and HL7

Matching against the master patient index at registration, with duplicate detection and validation, is intended to ensure that each patient has one record across the hospital. Every match is subject to audit.

Bed and ward visibility across the hospital is available to staff from the point of entry.

Gallery

The Moana team with Emergency Department and Registration staff.

Moana team with the Emergency Department team at ANGAU Memorial Provincial Hospital — Emergency Department

Moana team with the Registration team at ANGAU Memorial Provincial Hospital — Registration

Governance and standards

Data sovereignty, access and standards.

The work is aligned to Papua New Guinea’s National Digital Health Strategy 2025 to 2030 and proceeds through the governance pathways of the Morobe Provincial Health Authority.

Data sovereignty was part of the mapping. Access to records is role based. Health data remains under the control of ANGAU and MoPHA. Moana Digital Health maintains the system and provides support on site and remotely.

Modules

Standards

HL7 FHIR R4
HL7 v2
ICD 10

Status and next steps

Where the work stands.

September 2026Partnership commencedMoana Digital Health and ANGAU Memorial Provincial Hospital commence a partnership for digital health in Morobe.
October 2026Mapping and configuration completeThe Emergency Department and Registration mapped and configured with clinical and records staff.
NextGo live, rollout and staff training on siteGo live is expected in the coming weeks, with rollout and training delivered on site by the Moana team alongside the hospital’s own ICT staff.

Acknowledgements

With thanks.

Moana Digital Health acknowledges Dr Sadi, Emergency Physician and Officer in Charge of the Emergency Department, and the clinical and records staff of the Emergency Department and Registration, together with Dr Kipas Binga, Chief Executive Officer, and the Senior Executive Management team of the Morobe Provincial Health Authority; Dr Steven James, Director Curative Health Services; Mr Francis Wau, ICT Manager, and the ICT team; and Mr Jayson Kum, Manager Medical Records.

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